FAQS

Our Fire Safety Equipment Products

Do you install and maintain fire extinguishers and other fire equipment?

No, we do not offer this service. If you have an installation or maintenance enquiry, please email clearance@firedepot.co.uk and we will happily pass on your requirement to one of our qualified distributors.

Do you do risk assessments?

No, we don’t conduct risk assessments. This is a specialist service so if you are looking for someone to carry out a Risk Assessment, please email clearance@firedepot.co.uk and we will be happy to pass on your enquiry to one of our distributors.

Ordering & Delivery

What is the minimum order value?

There is no minimum order value but to qualify for free next business day delivery, all you have to do is make sure your order value is over £50 + VAT for UK mainland and its just £5 for delivery on orders up to £50 + VAT.

What is the cut-off time for next day delivery?

Place your order with us by 4pm and we will despatch the goods the same day for delivery next working day. However, please note that our couriers are much busier than usual at the current time, and we are experiencing some delays so please place any orders in good time.

Do you offer contract pricing and bulk discounts?

No, the products shown on our clearance website have already been priced to clear so no further discounts or contract pricing is available.

How do I track my order?

Full tracking details can be found on your invoice, so you can check online. Alternatively, please contact our Customer Success Team on +44(0) 330 999 0019.

Can I add to an existing order?

Should you wish to order additional items, please place a new order on the clearance website as we are unable to add items to an existing order already placed.

Can I cancel my order?

Please contact our Customer Success Team. Your Statutory rights are not affected

Customer Care

Do you have a helpline?

Yes, our Customer Success Team are able to help you with your technical enquiries so please call them directly on +44(0) 330 999 0019, email clearance@firedepot.co.uk

What is the warranty period on your clearance products?

Products on our clearance site carry a guarantee of 2 years from date of delivery. Under the Sale of Goods act all goods must be of satisfactory quality, as described and fit for purpose but nevertheless they are purchased from our site at your own risk.

What about refunds, exchanges, and returns?

Clearance stock items are not eligible for return or exchange unless the goods are damaged. Please contact our customer care team for further information. Your Statutory rights are not affected.

Do you offer credit accounts?

All clearance goods must be paid for by online payment at the time of order. Please contact our sales or customer care team who will be able to assist and advise you on this.

Can you take my card payment over the phone?

Please call our customer care team on 0330 999 22 33 if you are having difficulty making payment online and they will be more than happy to help.

Do you send out invoices with goods?

No, only Delivery Note paperwork (which does not include transaction/pricing information) is sent with the goods. Invoices are issued separately and sent to the email address associated with your online account.

Something is missing from my order.

Please contact our Customer Success Team on +44(0) 330 999 0019 or email clearance@firedepot.co.uk with the details and we will work to resolve it as soon as possible.

Our Company

How long have you been trading for?

We set up in business back in 1963 manufacturing fire blankets under the well-respected ‘Homesaver’ brand, so we have now been supplying the fire trade for almost 60 years.

What accreditations do you have?

In the fire industry, third party approvals and certification is essential. We are currently registered manufacturers under both the BSI Kitemark Scheme and the BRE LPCB Programme. We also carry other accreditations – please refer to the ‘About us’ page for more details.